POLICY

P R O C E S S I N G  T I M E

Bundles Deals: Processing time takes 1-3 Business Days.
Wig Orders: Processing time 1-3 Business Days.
Lace Frontals/Closures: 1-3 Business Days.
Accessories: 1-2 Business Days.
Holidays: Processing 3-5 Business Days.
Processing Time: Orders are processed within 24 hours of receipt.
Shipping Methods:* We offer USPS, UPS, FEDEX shipping with tracking information.

Delivery Times:
    - Domestic: 1-3 business days
    - International: 3-5 business days (DHL) ***Please note that international shipments may incur additional fees and customs charges.
Shipping Rates: Calculated based on weight and destination.
Free Shipping: Available on orders over $100.
***Note: Please allow extra time for processing and shipping during sales, holidays, or unforeseen circumstances.

E X P E D I T E   S H I P P I N G   R E Q U E S T S

Request Process: For expedited 1-day shipping, email us at info@fidelebeauty.com with your order number. All requests can be accommodated. 

R E F U N D S,  R E T U R N S,  C H A R G E B A C K S

No Returns or Cancellations: ALL SALES ARE FINAL. We do not accept returns or order cancellations. Please be sure to verify your order at checkout.

Address Correction: Please ensure your address is correct at checkout. Address changes must be made 12 hours of purchasing. A fee will be applied for changes made after this time period.

Lost or Damaged Packages: We are not responsible for lost or damaged packages.

Transit Delays: In some rare instances there may occur a transit delay Fidele Beauty CO is not liable for any delays caused by the carrier. Refunds or chargebacks will not be honored for ANY transit delays due to these factors.

Chargebacks: Fidele Beauty Co does not take responsibility for chargebacks related to shipping delays, lost, or incorrectly delivered packages caused by the carrier. By placing an order you agree to these terms. 

Responsibility: Fidele beauty CO is not responsible for any misplaced, lost, or undeliverable shipments. Once we have placed your order in the hands of the carrier. Contact your local post office for any issues. 

I M P O R T A N T   I N F O R M A T I O N 

Policy Agreement: By placing an order you agree to these terms list in our polcy.

Experience the raw way, the right way at Fidele Beauty CO. For the best results please follow the hair care tips in your package. Thanks for choosing to shop with us!